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The Independent Complaints Panel (ICP)
Date published: 6th November 2020
Due to the Coronavirus outbreak, the Independent Complaints Panel are only hearing cases remotely (via Zoom)
Our award winning independent complaints panel (ICP) made up of involved tenants from a number of partner landlords, are continuing their great work! The members spent a great deal of time examining evidence and speaking to staff and complainants before arriving at their recommendations.
The ICP is a response to the Government’s Localism Act, designed to increase the influence of local people when decisions are made. The Act introduced local complaints panels to look at cases that have exhausted an organisation’s internal complaints processes. This role is termed the ‘designated person’.