We are returning to a full repairs service!

OUR REPAIRS TEAM ARE RETURNING TO A FULL SERVICE, BUT PLEASE BE PATIENT

At the start of the pandemic we focused on emergency and urgent repairs. However, since the latest guidance from the government and the phased easing of lockdown, we are aiming to return to a full repairs service from the 6th July.

However, unfortunately there will be delays due to:

  • The existing back log
  • Delays in accessing parts

As always we will be keeping you informed of when your repair will be taking place.

We thank you for your patience.

ARE WE STILL TAKING PRECAUTIONS AGAINST COVID-19?

Most definitely, we will still be asking you about any symptoms experience in your household and our staff will continue to wear personal protective equipment (PPE).

During the repair visit you will be asked to To remain at least two metres away from any worker, or ideally in another room, with the door closed. We will ask that doors and windows remain open to ventilate the area.

WHAT IF I WANT TO MAKE OR RESCHEDULE AN APPOINTMENT?

Please use any of the methods below to contact us to report a repair or change an appointment.

Phone [office hours]: 0115 916 6066

Email: repairs@tuntum.co.uk

Website: https://www.tuntum.co.uk/im-a-tuntum-resident/your-home/report-a-repair/

WHAT ABOUT MY PLANNED WORKS, SUCH AS NEW KITCHENS, BATHROOMS AND WINDOW REPLACEMENTS?

We have temporarily suspended all our planned improvement work to customers’ homes. We will update you when the works have been programmed to start.