We’ve been looking at our records, and we can see that we only have email addresses for 60% of our tenants, and less than 6% of tenants have signed up to the MyTenancy online portal.
Once you have registered with the portal, you will have secure 24/7 access to pay your rent quickly, view your rent account, report a repair, track a reported repair and update your personal information.
Using email addresses to communicate means we can contact you quickly, we save money on print and postage and, it’s better for the environment.
Therefore we’re offering an incentive to update your contact details by signing up to My Tenancy. We will be giving away £50 Highstreet or Amazon vouchers to five randomly selected residents who have an active MyTenancy account before the 31st December 2021. The lucky winners will be emailed their vouchers in January to help get 2022 off to a great start!
How to REGISTER:
Use this link and click on ‘Create Account’. You will need to use the email you have registered with us. If you have forgotten or would like to create or change this e-mail, then please contact us at firstname.lastname@example.org or 0115 9166066.
You will also need your tenant key which you can obtain by calling Tuntum or by email, or you can find the number on any recent letters you have received, this is an 8 digit number and starts with 2000. Once your account is created you’ll be able to manage all your information securely.