Give us your views on our repairs services

There is a great opportunity for many of Tuntum’s residents to get involved in helping to shape the kind of repairs service residents would like to receive. The ultimate aim being to improve resident satisfaction with the repairs service and to improve our partnership approach with residents to get the repairs successfully completed. In order to get as wide a view as possible from residents, our Scrutiny Group, Magnify, will be organising a one-day workshop for all Tuntum’s residents in February 2020 to look at how the entire repairs process is administered from first point of contact to the completion of the repair. The event will be facilitated by Tpas – England’s leading tenant engagement experts and supported by Tuntum on the day.

Here are some of the issues we’d like to discuss with you:
1. We have to be better at managing expectations about what we can or cannot do and explain why we cannot do it now. We also need to be clear about the level of cooperation and partnership we require.
2. We must continue to work hard at improving our satisfaction levels. Our annual target is to achieve an 85% satisfaction levels but the last survey showed a result of 78% which is unacceptable. We would like to discuss with you how we can improve our performance.

We will be offering a resident workshop to look at the repairs appointment process.

There will be a prize draw that includes gift vouchers for £50, £30 & £20.

Location: New Art Exchange, 39- 41 Gregory Blvd, Nottingham NG7 6BE

Date: Friday 28 February 2020

Arrivals and registration at 9.30am, with prompt start at: 10am

Finish at 2pm

Refreshments and a buffet lunch will be provided

Travel costs will be reimbursed.

RSVP by 5pm on Friday 7 February 2020

Call us on 0115 9166066 or email us at housing@tuntum.co.uk