Report a Repair

Due to the Coronavirus outbreak we are now only responding to requests for emergency and urgent repairs. However for urgent repairs these will be dealt with on a case by case basis depending on the availability of staff and there is likely to be a delay. If your repair is listed as non-urgent then these will be put on hold until further notice.

It is important to let us know if you or your family have been asked to self-isolate so we can safely accommodate your needs.

If you have a repair which requires urgent attention please contact us immediately.

Emergency repairs

These are repairs which are needed to avoid serious health and safety problems or prevent serious structural damage to your home. This service is to make your home safe and will be carried out within 24 hours. Occasionally we may be able to carry out a full repair, but where this is not possible the follow-up repair will be re-prioritised once the emergency has been dealt with.

Emergency repairs include:

  • Serious fires
  • Securing main doors or broken windows
  • Complete/Partial loss of power or lighting
  • Leaks leading to severe water penetration/burst pipes
  • Total loss of heating

If the repair is an emergency, then we will arrange for a contractor to call you within 24 hours. Someone, over 18, will need to stay in your home, to allow us access to carry out the repair.


To report an emergency repair Monday to Friday between 5 pm – 9 am, including weekends and public holidays please call 0115 915 2222. 

Report a repair

Urgent Repairs

These are non-emergency repairs. We will carry out these repairs within 5 working days. They include:

  • Roof leaks
  • Leaks which are containable
  • Non-emergency electrical repairs
  • General repairs to heating/hot water systems
  • General repairs to joinery and plumbing fittings where these constitute a health and safety problem.

We will carry out these repairs within 5 working days.

Non-urgent Repairs

These are repairs which do not fall in to the emergency or urgent category.

We will carry out these repairs within 21 working days.

They include:

  • Minor plumbing repairs
  • Repairs to fittings
  • Plaster defects
  • Replacing rotting windows and doors
  • Replacing fencing

we will carry out these repairs within 21 days.

When required, an inspector will inspect the repair before issuing an order.

Please remember that some repairs are larger jobs and may take longer to carry out, for example the replacement of windows or doors or the installation of a new boiler. We will always aim to keep you informed of how long the repair will take.

When we pass your repair to a contractor, we will issue a repairs order. This will include your address, access instructions, a description of the repair, your name and contact number, and the level of priority. A copy of the repair order will be sent to you.