Contact

Head Office

90 Beech Avenue
New Basford
Nottingham
NG7 7LW

0115 916 6066
admin@tuntum.co.uk 

Out of Hours Repairs: 

0115 915 2222

CUSTOMER CARE STANDARDS

The following response times apply:

Reception: When you call at reception with an appointment, we will see you at the time of the appointment. For visitors without an appointment we will see you within 15 minutes of arrival unless no staff are available, in which case you will be informed of this.

Telephone calls: the majority of calls are dealt with immediately. Where we need to call back, we will do so within 5 working days of receiving the initial call.

Emails/texts: where the content of the e-mail/ text is clearly urgent (e.g. a potential criminal offence or breach of Health & Safety is likely to occur) we will deal with it immediately.

Routine emails / texts will be responded to within 10 working days.

Letters: we will reply to your letter in writing within 10 working days.

Note: where a complaint is received the response times as set out in our Complaints Policy will apply. Where the issue raised by the customer falls within the remit of our Anti-Social Behaviour and Harassment Policy then the timescales as set out in that policy will apply.

Sheltered housing schemes

Churchfield  Terrace

Bailey Street

Old Basford

Nottingham

NG6 0GZ

01159113640 / 01159503977

Lyn Gilzean Court

St Anns Well Road

St Anns

Nottingham

NG3 3GF

0115 950 3977

LynGilzeanCourt@tuntum.co.uk

Balisier Court

Alfred Street North

St Anns

Nottingham

NG3 4FT

0115 911 3640

BalisierCourt@tuntum.co.uk

Temporary housing schemes

Karibu House

Duke Street

New Basford

Nottingham

NG7 7JN

0115 911 0770

specialisthousing@tuntum.co.uk

100 Derby Road Foyer

100 Derby Road

Long Eaton

Derbyshire

NG10 4LS

0115 946 3306

specialisthousing@tuntum.co.uk

 

Imaani

83 Beech Avenue

New Basford

Nottingham

NG7 7LR

0115 911 0770

specialisthousing@tuntum.co.uk

The Old Vicarage

Scotholme Avenue

Hyson Green

Nottingham

NG7 6FB

0115 911 0770

specialisthousing@tuntum.co.uk

 

You can also use the form below to contact us: