Hold your horses

We know you’d like your issues resolved as soon as possible – so would everyone! Some emergency issues need to be dealt with instantly, and some routine enquiries are not time-critical. We prioritise all the enquiries we receive so that we can respond to the most urgent first. When you
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Your common queries SOLVED: how to change a bathroom light bulb

All our bathrooms are fitted with 2D light bulbs as standard. It is your responsibility to change the light bulbs when needed. Step 1: Turn off the light at the wall. Step 2: Remove the cover, either by taking out the screws (remembering to support the cover), or by gently pushing the
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Put us under the magnifying glass

We’re recruiting! Magnify is our resident scrutiny panel – a group of volunteer Tuntum residents who review aspects of our services and make recommendations for improvement. They play an important part in bringing about positive changes to Tuntum services, and we are looking for new members. All you need to
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Your common queries SOLVED: blockages

Drains Blocked drains are usually caused by a build-up of things in the waste trap, like fat, grease, tealeaves or hair. The trap is located underneath the basin, sink or bath. It always holds some water, to stop foul smells coming up the drain. Sometimes, waste material can build up
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