MAKE A RENT PAYMENT ONLINE
CALCULATE YOUR BENEFIT ENTITLEMENT ONLINE
It is your responsibility to make sure that your rent is paid regularly on time. This applies whether you pay all your rent or whether some is paid through Housing Benefit. You must pay your rent in advance and you can pay weekly, fortnightly, every four weeks or monthly.
There are nine easy ways to pay:
1) By Direct Debit
If you have a current bank or building society account we can arrange for your rent to be paid monthly directly to us through Direct Debit. Telephone the Customer Service Team on 0115 9166 066 or email admin@tuntum.co.uk for a form.
If you pay by Direct Debit we will notify the bank of any increases in rent. We will let you know in writing when the Direct Debit will start, and any changes to the payments. If the payments are rejected by the bank twice the arrangement will be cancelled and you will have to pay by one of the other payment methods. If it is cancelled we will write and let you know.
2) Online
You can pay online via Allpay, 24 hours per day, 7 days a week, 365 days per year, using a debit or credit card. You must have a valid e-mail address to use this service.
To make a payment, log on to www.allpayments.net and enter your 19 digit swipe card number. You will need a password for security, and will need this password each time you log on. Following your payment, you will be given a payment reference and authorisation code. Confirmation will also be sent to your e-mail address.
3) By SMS text message
You can use your mobile phone to pay your rent by text message. Register in four simple steps at www.allpayments.net (secure website).
Then, when you want to make a payment, just text 'pay' and the code which you will have set up during registration (e.g. 'rent'), along with the amount you want to pay and your password (the last four digits of your bank card) to 81025. You will receive a confirmation text message.
4) By telephone
You can use your swipe card and debit or credit card to pay over the phone. To do this, call allpay.net on 0844 557 8327.
A recorded voice will guide you through entering your swipe-card reference number, your debit- or credit-card details, and the amount you want to pay.
If you have any problems, you will automatically be transferred to an allpay customer service advisor. This service is available 24hours a day, seven days a wee, 365 days per year.
5) At your local Post Office
You can pay at the Post Office using your Tuntum rent payment card.
6) By PayPoint
You can pay your rent by cash at any PayPoint outlet. All you need to do is take your Tuntum rent payment card and money to anywhere you see the PayPoint sign including newsagents, supermarkets, convenience stores and garages.
7) By post
You can send a cheque or postal order directly to Tuntum at 90 Beech Avenue, New Basford, Nottingham NG7 7LW. All cheques or postal orders should clearly identify your rent account number and be made payable to Tuntum Housing Association Limited. It would be helpful if you write your name and address on the back of the cheque, particularly if you need a receipt.
8) In person
If you want to pay your account in person you can use the cash collection facility at Tuntum's Head Office at 90 Beech Avenue. It is open from Monday to Friday, 9am to 5pm, except public holidays.
9) By housing benefit
Many tenants are eligible for help with their rent through Housing Benefit. Please make sure that you are not one of those to miss out. Even if you have applied unsuccessfully before, it is always worth trying again, particularly if you receive tax credits. You can get a claim form from your local council.
If you claim benefit and your circumstances change, for example, if you start work or someone moves into or out of your home, you must tell your local council. Failure to do so could result in a housing benefit overpayment leading to rent arrears which we will recover from you.
You can calculate the amount of benefit your are entitled to by using a Benefit Entitlement Calculator.
The Benefit Calculator is only intended as a guide to the potential Housing and Council Tax Benefits you may receive.
It should not be treated as an official calculation, notification or guarantee of the award of any amount of Housing or Council Tax Benefit.