It is our legal responsibility to ensure that your home is safe by providing you with an annual gas safety certificate.
We maintain 100% up-to-date Gas Safety certificates for all our properties - it's the law. This means we will need to service your gas heating system every year to check that it is operating efficiently and safety. Our contractor will advise you by letter when your service is due.
All appliances must be serviced each year and it is important we have your cooperation to do this. If the suggested time is not convenient, you can re-arrange your appointment by contacting us or the contractor. If you do not let us into your home, we may take legal action to gain entry. We will charge the cost of this to you.
If you smell gas
- Do not turn lights or switches on or off
- Do not light matches or cigarettes
- Turn off the gas supply at the meter
- Open windows and doors to allow any gas that may have built up to escape
- Ring the national grid on 0800 111 999
We service all gas appliances every year, and this reduces the risk of any problems as far as possible. However, it is important to be aware of the dangers of carbon monoxide.
When gas does not burn properly, too much carbon monoxide is produced. You can’t see, taste or smell it, but it can kill without warning in a matter of hours. Early symptoms of carbon monoxide poisoning include tiredness or drowsiness, headaches, and pains in the chest or stomach. You are most vulnerable when you are asleep.
Gas appliances that have not been properly installed or serviced and do not have enough ventilation can cause carbon monoxide poisoning. The risks are very low as we service gas heating and hot water appliances in your home every year.
As a tenant, you should take the following precautions: