Magnify

Magnify is a scrutiny panel made up of Tuntum residents.

‘Scrutiny’ involves going through a process or a service very thoroughly, to make sure it is efficient for Tuntum and effective for residents – like putting it under a magnifying glass.

 

Each year, Magnify chooses a number of aspects of Tuntum’s services to review, and write a report with recommendations for improvement which is presented to senior managers and the Board. Magnify is self-led, which means Tuntum doesn’t decide what they scrutinise or how they scrutinise it, and they are supported by TPAS, tenant engagement experts.

All members of Magnify are given training and resources to help them carry out their role.

 

A review of a service might involve:

  • Reviewing relevant documents
  • Reviewing performance data
  • Benchmarking information from other landlords
  • Investigating complaints about the service being reviewed
  • Researching good practice from other organisations
  • Shadowing staff and contractors
  • Interviewing staff and contractors
  • Surveying customers, residents, staff or partners
  • Mystery shopping and reality checking
“I’m really enjoying it. It’s nice to meet other tenants, the work is great fun and it’s very rewarding.  You really feel like you’re doing something.”
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Dorothy
Magnify Member
“I love doing the scrutiny group. I’m really glad I took up the opportunity. I’ve learnt so much about Tuntum and its work in the community, and you feel like you’re having a real input.”
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Barbara
Magnify Member

If you’d like to join Magnify, or learn more about it, please contact us