We are very keen to involve our tenants in our work and to develop excellent communications. After all, Tuntum exists for you, the tenant.

 

Tuntum can only continue to provide the services you value and require if it hears from tenants what their priorities are, what their concerns are and what their expectations of their landlord might be.

 

There are a number of ways in which you, as a tenant, might wish to be involved, including:

We want tenants to feel at ease in discussing common issues with us so we’ll ensure the venue and the times suit you the tenant, rather than us the management!

 

Tenant involvement is a regular feature of our tenants’ newsletter and we have an official policy, available from us on request.

 

If you are interested in any aspect of the above, please feel free to contact us. You can also read our tenant involvement statement by clicking here.

 

Every other year, we invest a considerable amount of money on obtaining feedback from our tenants on the services we provide. The next survey will be carried out in 2007.

 

Whilst continuing to have our regular meetings with tenants on both general and specific topics, we also agreed in 2005 a new Residents Involvement Strategy, which formally strengthened the tenant’s role in developing policies and practices that directly affect their lives. As a result, during 2005 we held six well-attended meetings for general needs tenants plus monthly meetings at each of our six supported schemes. In addition, Housing Officers regularly hold issue-based meetings with tenants at their localities. An example of innovative participation by tenants is their involvement in the production of a DVD aimed at new tenants, from cover design to actual filming.