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Tuntum publish a range of useful documents detailing our procedures and policies, many of which can be downloaded here (you will need Adobe Acrobat in order to do this).
Alternatively, please contact us if you would like us to send you a copy of any of the documents, or if you would like further details. |
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As a Tuntum tenant, you should have been given a copy of the Tenant's Handbook. The aim of the handbook is to provide you with information about Tuntum Housing Association, about your home, and about the services available to you. It also provides you with further information on your tenancy agreement, and should be read in conjunction with this document.
If you would like a copy of the Tenant's Handbook sent to you by post, please contact us. Click here to download a copy of the Tenant's Handbook. |
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Tuntum will generally not interfere in personal disputes between tenants and their neighbours. Tenants are expected to take some degree of responsibility and to try to sort out any such problems themselves in a reasonable way.
However, where a complaint about a nuisance is received, it will be investigated according to the procedures and guidelines outlined in Tuntum's nuisance policy, a copy of which can be downloaded here. Please contact us if you would like to be sent a copy, or if you need further information. |
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Tuntum aims to provide a high-quality service in all areas of our work. We take complaints seriously and in order to deal with them effectively we have adopted a comprehensive complaints and appeals procedure.
You can download a copy by clicking here, or contact us if you'd like us to send you one by post. |
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Tuntum Housing Association undertakes to investigate all allegations of anti-social behaviour and take action where necessary. Anti-social behaviour consists of conduct that:
- is capable of causing nuisance or annoyance to any person
- directly or indirectly relates to or affects Tuntum's housing management function
- consists of or involves using or threatening to use housing accommodation owned or managed by Tuntum for an unlawful purpose
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 Tuntum has an Equalitry and Diversity Strategy to make sure everyone is treated on an equal basis. This covers all areas of operation, including who is housed, who is employed and contractors used. Those groups that may be discriminated against may be black people, ethnic minorities, women, lesbians and gay men, people with disabilities, elderly people, asylum seekers or refugees. A copy of the full Equality & Diversity Strategy can be downloaded here.
Alternatively, contact us and we will send you a copy of either of these policies by post. |
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Tuntum has properties in Nottingham and Leicester where people from many different backgrounds share their lives. It is one of Tuntum's responsibilities to ensure that tenants feel free to carry on their lives in a safe and secure environment. Any incident or racial harassment will be treated seriously; if necessary the offenders may be prosecuted and/or evicted.
The type of harassment Tuntum will take action against includes:
- racist slogans daubed on walls
- racist abuse used in arguments
- rubbish dumped on doorsteps
- abusive literature sent through the post
- wilful damage to property
- physical attack and harassment by animals.
Tuntum will take action if the harassment is directed by a tenant against another tenant, their household, visitors or any member, contractor or authorised representative of Tuntum.
Please contact us if you would like further details. |
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About Tuntum 
