Please note: Service Standards
We prioritise all enquiries that we receive, and will respond to them within the following timeframes:
Urgent calls: within 1 working day
Non-urgent calls: within 3 working days
Urgent emails, texts or online forms: within 1 working day
Non-urgent emails, texts or online forms: within 5 working days
Sheltered housing schemes
Temporary housing schemes
You can also use the form below to contact us:
When we do not meet customer expectations, we are always keen to understand, learn and identify how we can improve.
If we've done something well or you've noticed there's room for improvement, please let us know using the form below.