If you are passionate about helping others, have a gift for customer service, are keen to learn new skills, and want to build a long and rewarding career, then come and join the Tuntum team!

At Tuntum we offer a professional yet relaxed and friendly working environment. We recognise the importance of a healthy work/life balance and offer an extensive benefits package.

Join us and you’ll be part of a friendly, sociable team that really enjoys their work. You’ll benefit from training opportunities that help you achieve your individual career goals. And, most important of all, you’ll be making a genuine difference to your local community!

Current job vacancies:

Relief Cleaner

Reports to: Senior Accommodation Officer

Hours of work: As required

Place of work:  Any Tuntum site



To carry out work, in accordance with Tuntum’s procedures,  practices and Health & Safety Regulations to ensure a high standard of cleanliness and hygiene are maintained within our buildings and projects.

Download: Relief Cleaner Job Description and Person Specification

Please download and complete the following forms and return to

Application for Employment Form

Diversity Monitoring Form


Alternatively, you can post your application to Lynsey Baum, HR Administrator, Tuntum Housing Association, 90 Beech Avenue, New Basford, Nottingham NG7 7LW.

Please mark your application with: ‘Relief Cleaner’

Customer Support Assistant (full-time)

Reports to: Customer Services Manager

Hours of work: 37hrs per week (full-time)

Salary: £19,137

Place of work: Tuntum Housing Association, New Basford

The post holder will act as first point of contact for all enquiries and work with the team to ensure a responsive and friendly ‘one-stop shop’ for customer queries and support.

Key responsibilities include responding to customers face-to-face, over the phone, and via email, general administration, working with SDM housing software, working with the Maintenance Department to log repairs, and processing customer payments.

The successful candidate must have a good standard of education evidenced by NVQ Level 4 or equivalent, plus experience working in a customer-facing role.

Good communication skills, a proven ability to manage workloads and prioritise tasks, and the ability to work effectively both on their own and part of a team are also essential.

This is a full-time (37 hours), permanent position working Monday – Friday.

Informal enquiries may be addressed to Debbie Lambert, Customer Services Manager – / 0115 916 6066.



Customer Support Assistant - job description

Customer Support Assistant - person specification



To apply for the post, please complete the following forms and send to or post to HR, Tuntum Housing Association, 90 Beech Avenue, Nottingham NG7 7LW

Application for Employment Form

Diversity Monitoring Form

Closing date: 5pm, Wednesday 22 November 2017

We work with universities and other organisations to offer work experience placements, internships and apprenticeships – if you’re interested in a placement with us or would like to know more, please contact Lynsey on 0115 916 6089 or

"I started working for Tuntum when I graduated 18 years ago. I never imagined at the time that I would enjoy such a long and successful career here - I started out as a trainee finance officer, and now I'm a member of the Senior Management Team. They really invest in staff here with training and continued support, which is why I'm really happy to still be working here. I'm proud to work for Tuntum!"
Jane (careers testimonial)
Jane Cox
Finance Manager